Common connection problems and how to fix them.
Can't Connect to a Server
- Check your regular internet connection works without the VPN first.
- Try a different server location — a specific server may be temporarily overloaded.
- Force-close and reopen the app, then try connecting again.
- Make sure the app has permission to create a VPN connection in your device's system settings.
Connected but No Internet Access
- Disconnect and reconnect to refresh the tunnel.
- Switch to a different server.
- Check whether your network (e.g. corporate or public Wi-Fi) blocks VPN traffic.
Slow Speeds
- Connect to a server closer to your physical location.
- Try a less congested server — server load is shown next to each location.
- Test your base internet speed without the VPN to rule out an ISP-side issue.
App Crashes or Won't Open
- Make sure you're on the latest version of the app from the App Store or Google Play.
- Restart your device.
- Reinstall the app if the problem persists — your account and subscription are tied to your login, not the install.
Still Stuck?
Email us at support@linkze.me with your device model, OS version, and a short description of the issue, and we'll help you get connected.