User Management

Complete guide to Axe VPN admin panel and mobile application

Contents

User Management Guide

User Management Overview

Learn how to manage users, control access levels, monitor usage, and handle user accounts in your Axe VPN system. This guide covers everything from basic user operations to advanced user analytics.

Table of Contents

User Overview

The user management system provides comprehensive control over your VPN service users with different access levels and subscription types.

Free Users
  • ✓ Limited server access
  • ✓ Time-based restrictions
  • ✓ Ads may be displayed
  • ✓ Basic connection speed
  • ✓ Community support
Premium Users
  • ✓ Access to all servers
  • ✓ Unlimited usage time
  • ✓ No advertisements
  • ✓ Maximum speed
  • ✓ Priority support
Admin Users
  • ✓ Full system access
  • ✓ User management rights
  • ✓ Server administration
  • ✓ Analytics and reports
  • ✓ System configuration

Managing User Accounts

Viewing Users

Access the user management interface through Users → All Users:

User List Features
Search & Filter
  • Quick Search: Find users by email, name, or ID
  • Status Filter: Active, inactive, banned users
  • Subscription Filter: Free vs premium users
  • Date Range: Registration date filtering
User Information
  • Basic Info: Name, email, registration date
  • Status: Active/inactive/banned status
  • Subscription: Free/premium status & expiry
  • Usage: Connection time and data transfer

User Account Actions

For each user account, you can perform the following actions:

Account Management
  • Edit Profile: Update user information
  • Reset Password: Generate new password
  • Suspend Account: Temporarily disable access
  • Delete Account: Permanently remove user
Subscription Control
  • Upgrade to Premium: Grant premium access
  • Downgrade to Free: Remove premium access
  • Extend Subscription: Add time to premium
  • Grant Free Trial: Temporary premium access

Bulk User Operations

Manage multiple users simultaneously:

Bulk Operations

Use bulk operations carefully as they affect multiple users simultaneously. Always verify your selection before proceeding.

  1. Select users using checkboxes in the user list
  2. Choose bulk action from the dropdown menu
  3. Confirm the operation
Available Bulk Actions: - Send notification to selected users - Export user data to CSV - Suspend multiple accounts - Update subscription status - Delete inactive accounts - Reset passwords for selected users

Subscription Management

Premium Subscriptions

Manage premium subscriptions and billing:

Subscription Types
Monthly Premium
  • 30-day access
  • Auto-renewable
  • Cancel anytime
  • Immediate activation
Yearly Premium
  • 365-day access
  • Discounted rate
  • Best value option
  • Auto-renewable
Lifetime Premium
  • Permanent access
  • One-time payment
  • No expiration
  • Highest value

Manual Subscription Management

For special cases, you can manually manage subscriptions:

Grant Premium Access
  1. Go to user profile
  2. Click Subscription tab
  3. Select subscription type and duration
  4. Set start and end dates
  5. Add notes (optional)
  6. Save changes
Modify Existing Subscription
  1. Locate user in subscription list
  2. Click Edit Subscription
  3. Modify duration or type
  4. Update billing information
  5. Set renewal options
  6. Save and notify user

Subscription Analytics

Monitor subscription performance:

Total Revenue

Monthly and yearly earnings

Active Subscriptions

Currently paying users

Expiring Soon

Subscriptions ending this week

Conversion Rate

Free to premium conversion

Usage Monitoring

Connection Monitoring

Track user VPN connections and usage patterns:

Usage Metrics
Connection Data
  • Total Sessions: Number of VPN connections
  • Session Duration: Time spent connected
  • Data Transfer: Upload and download volumes
  • Server Usage: Most frequently used servers
Usage Patterns
  • Peak Hours: Most active connection times
  • Geographic Usage: Server location preferences
  • Device Types: Mobile vs desktop usage
  • Protocol Usage: OpenVPN protocol statistics

Real-time User Activity

Monitor currently connected users:

Active Users Panel

View real-time information about users currently connected to your VPN servers including connection time, server location, and data usage.

User Server Connected Since Data Used Status Actions
user@example.com US East Coast 2:45:30 245 MB Active

Usage Reports

Generate detailed usage reports:

  1. Go to Reports → User Usage
  2. Select date range and filters
  3. Choose report format (PDF, CSV, Excel)
  4. Generate and download report
Available Report Types: - Daily Active Users - Data Transfer Summary - Server Usage Statistics - Premium vs Free User Analytics - Connection Duration Reports - Geographic Usage Distribution

User Support

Support Ticket System

Manage user support requests efficiently:

Ticket Management
  • New Tickets: Unassigned support requests
  • Open Tickets: Being worked on
  • Resolved: Completed support cases
  • Closed: Finalized tickets
Support Features
  • Quick Replies: Pre-written responses
  • Categorization: Organize by issue type
  • Assignment: Assign to team members
  • Priority: High, medium, low priority

Common Support Issues

Troubleshooting Steps:
  1. Check user's internet connection
  2. Verify server status for user's preferred location
  3. Ensure app is updated to latest version
  4. Test with different server locations
  5. Check for firewall or antivirus interference

Common Solutions:
  • Verify payment processing status
  • Check subscription expiry date
  • Manually refresh user's premium status
  • Process refunds if necessary
  • Update billing information

Performance Optimization:
  • Recommend optimal server locations
  • Check server load and capacity
  • Verify user's internet speed
  • Suggest protocol changes (UDP vs TCP)
  • Investigate network routing issues

User Analytics

User Metrics Dashboard

Comprehensive analytics for user behavior and system performance:

User Growth Metrics
  • New Registrations: Daily/weekly/monthly signups
  • User Retention: User return rates
  • Churn Rate: User cancellation rates
  • Growth Rate: User base expansion
Engagement Metrics
  • Session Frequency: How often users connect
  • Session Duration: Average connection time
  • Feature Usage: Most used app features
  • Server Preferences: Popular server locations

Advanced Analytics

Business Intelligence

Use analytics data to make informed decisions about server locations, pricing strategies, and feature development.

User Segmentation

Group users by behavior, location, and preferences

Conversion Funnel

Track free-to-premium conversion process

Cohort Analysis

Analyze user groups over time

Predictive Analytics

Forecast user behavior and churn

Next Steps

You've learned the fundamentals of user management. Continue with these advanced topics:

Notification System System Monitoring System Settings